Frequently Asked Questions

Booking with Cooee Tours is easy! You can book online, call +61 7 1234 5678, or email info@cooeetours.com.au.

We recommend booking 2-3 days in advance. Peak season: 1-2 weeks ahead. Last-minute? Contact us!

Yes, up to 48 hours before departure. Contact us to change dates, upgrades, or guests.

We accept credit/debit cards, PayPal, and bank transfers. All payments are secure.

Day tours: full payment upfront. Multi-day tours: 30% deposit, balance 14 days before departure.

No hidden fees. Prices include GST, hotel pickup, and listed activities. Optional extras are clearly marked.

Hotel pickup/drop-off, professional guide, luxury transport, entry fees, bottled water. Meals only if stated.

Comfortable shoes, sunscreen, camera/phone, card/cash, light jacket, medications.

Children under 3 travel free. Ages 3-15: discounted rates. Some age restrictions may apply.

Yes, for 4+ people. Customizable itinerary. Contact us for a quote.

7 days: Full refund, 4-7 days: 50%, 2 days: no refund. Must cancel via email or website.

Full refund or transfer to another date. Notification typically 24+ hours in advance.

Highly recommended. Covers illness, injury, or unforeseen circumstances. We can recommend providers.

Sanitized vehicles, hand sanitizer, enhanced cleaning, reduced group sizes, trained guides.

Contact us to reschedule at no extra charge. Your health is our top priority.

Follow government guidelines. Bring a mask; guides will inform if required.