Frequently Asked Questions

Booking with Cooee Tours is simple and flexible. You have three options:

• Online: Browse our tours and book instantly through our online booking system, available 24/7.
• Phone: Call us on +61 7 1234 5678 during business hours (Mon–Fri, 9am–5pm AEST).
• Email: Send your enquiry to info@cooeetours.com.au and we'll respond within 24 hours.

For group bookings of 10 or more guests, contact us directly for the best rates and preferred date availability.

We recommend booking at least 2–3 days in advance for standard day tours. During peak season — school holidays, public holidays, and December through February — we suggest booking 1–2 weeks ahead to secure your preferred date and tour.

Last-minute bookings may be possible depending on availability. Give us a call or check online to see what's available today.

Yes, booking modifications are free when made at least 48 hours before departure. You can change your tour date, upgrade your tour package, or adjust the number of guests. Simply contact us by phone or email with your booking reference number and we'll make the changes for you.

Modifications within 48 hours of departure are subject to availability and may incur a small administration fee.

Absolutely! Tour gift vouchers make a wonderful present. You can purchase a voucher for a specific tour or a dollar-value voucher that the recipient can use towards any tour. Gift vouchers are valid for 12 months from the date of purchase. Contact us or visit our website to purchase.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers. All online payments are processed securely through our encrypted booking platform.

NDIS participants can also pay via plan-managed invoicing — just let us know when booking and we'll arrange NDIS-ready documentation.

Day tours: Full payment is required at the time of booking to confirm your spot.

Multi-day tours: A 30% deposit secures your booking, with the remaining balance due 14 days before departure. We'll send you a payment reminder so you never miss a deadline.

No hidden fees — ever. All published tour prices include GST, hotel or central pickup and drop-off, professional guide, coach transport, and all listed entry fees. Complimentary bottled water is provided on every tour.

If a tour has optional extras (such as lunch upgrades, premium experiences, or souvenirs), these are always clearly marked in the tour description before you book.

Yes! We offer discounted seniors rates on many tours for guests aged 65 and over — just select the seniors option when booking or mention it when calling. We also offer discounted rates for children (ages 3–15), and children under 3 travel free.

Group discounts are available for bookings of 10 or more guests. Contact us for a tailored quote.

Every Cooee Tours experience includes:

• Hotel or central meeting point pickup and drop-off (Brisbane and surrounding areas)
• Professional, knowledgeable tour guide
• Luxury air-conditioned coach transport
• All listed entry fees and attraction tickets
• Complimentary bottled water

Meals are included only when specifically stated in the individual tour description. Check your tour's detail page for full inclusions before booking.

We recommend bringing:

• Comfortable walking shoes suitable for the activities listed
• Sun protection — hat, sunglasses, and sunscreen (SPF 50+ recommended)
• Camera or charged phone for photos
• Cash or card for personal purchases, meals (if not included), and tips
• A light jacket or layers — weather can change, especially in mountainous areas
• Any medications you may need during the day
• A reusable water bottle (we provide water, but refills are eco-friendly!)

Each tour's detail page also lists specific packing suggestions tailored to that destination.

Many of our tours are family-friendly! Children under 3 travel free (on a parent's lap), and children aged 3–15 receive discounted rates. Some tours — such as wine tours or adventure experiences — may have age restrictions or minimum age requirements, which are listed on each tour's page.

We also offer dedicated family-friendly tours during school holidays. Check our tours page for current options.

Yes! We offer several options:

• Private tours: Available for groups of 4 or more, with fully customisable itineraries tailored to your interests.
• Group discounts: Available for bookings of 10 or more guests on scheduled tours.
• Private charters: Ideal for corporate events, team building days, school excursions, community groups, and NDIS day programs.

Contact us with your group size, preferred dates, and interests, and we'll put together a tailored proposal.

Our tours operate rain or shine — most of the experience takes place in our comfortable, air-conditioned coach! If severe weather makes outdoor activities unsafe, we'll adjust the itinerary to include alternative indoor attractions or undercover experiences where possible.

In rare cases of extreme weather (cyclones, flooding, bushfire), we may need to cancel for safety. In these cases, you'll receive a full refund or free transfer to another date.

Our cancellation policy is designed to be fair and straightforward:

• 7+ days before departure: Full refund
• 4–7 days before departure: 50% refund
• Less than 48 hours before departure: Non-refundable

All cancellation requests must be submitted via email to info@cooeetours.com.au or through our website. We strongly recommend purchasing travel insurance to cover unexpected cancellations.

If we cancel a tour due to weather, safety concerns, or insufficient numbers, you will receive your choice of a full refund or a free transfer to an alternative date at no extra cost. We typically notify guests at least 24 hours in advance via phone and email.

Yes, we strongly recommend purchasing travel insurance that covers tour cancellations, medical emergencies, and unforeseen circumstances — especially for multi-day tours and interstate travel. Travel insurance provides peace of mind for just a small additional cost. We can recommend trusted Australian insurance providers if needed.

Yes, you can transfer your booking to another person at no extra charge, provided you notify us at least 48 hours before departure with the new guest's details. This is a great option if you can no longer attend but don't want your spot to go to waste.

Yes. We have designated wheelchair-accessible vehicles equipped with ramps, hydraulic lifts, and secure tie-down points that meet Australian safety standards. Both manual and electric wheelchairs can be accommodated — please provide dimensions when booking so we can ensure a proper fit.

For full details, visit our Accessibility page.

Yes, many of our tours and charter services align with NDIS Core Supports and Capacity Building funding categories. We provide NDIS-ready invoices and work with plan managers and support coordinators. Support workers travel free or at reduced rates when accompanying NDIS participants.

Contact our accessibility coordinator to discuss how we can work with your NDIS plan.

Absolutely. Companions and carers are welcome on all tours. We frequently offer discounted or complimentary companion tickets for carers providing essential support. Flexible seating arrangements ensure you can sit together comfortably. Just mention your companion when booking.

Yes. Accredited assistance animals and guide dogs are welcome on all Cooee Tours vehicles at no extra charge, in accordance with Australian law. Please let us know when booking so we can allocate appropriate seating and ensure comfort for you and your animal throughout the trip.

Your safety is our top priority. Our standard safety measures include:

• Regularly sanitised and deep-cleaned vehicles
• Hand sanitiser available on every coach
• All staff hold current first aid certificates
• Emergency response protocols on every tour
• Comprehensive public liability and passenger insurance
• Compliance with all Australian transport safety regulations

If you're feeling unwell on the day of your tour, please contact us as soon as possible. We'll work with you to reschedule to another date at no additional charge. Your health and the safety of other guests is always our priority.

If you become unwell during a tour, our first-aid-trained staff will assist you and arrange appropriate care.

Yes. We can accommodate portable oxygen concentrators, CPAP machines, medication requiring refrigeration, and other medical equipment. Please let us know about your needs when booking so we can make appropriate arrangements and ensure your comfort throughout the tour.