1. About This Policy
Cooee Tours (trading name of Waggie Group Pty Ltd, "we", "us", "our") is committed to protecting the privacy of your personal information. This privacy policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website (cooeetours.com.au), our booking platform (cooeetours.rezdy.com), our email and phone communications, and any in-person interactions during tours and events.
By using our website or services, you acknowledge that you have read and understood this privacy policy.
2. Information We Collect
We may collect the following types of personal information:
Information you provide directly
- Contact details: name, email address, phone number, postal address
- Booking details: tour preferences, travel dates, number of passengers, pick-up locations
- Payment information: credit card or debit card details (processed securely by our payment provider — we do not store full card numbers)
- Health and accessibility information: mobility requirements, dietary needs, medical conditions relevant to tour participation (only when voluntarily provided by you)
- Emergency contact details: name and phone number of your emergency contact
- Communication records: emails, phone messages, and feedback you send us
Information collected automatically
- Website usage data: pages visited, time on site, referral source (collected via Google Analytics)
- Device information: browser type, operating system, screen resolution
- IP address: used for analytics and security purposes (not used to identify individuals)
- Cookies: see Section 7 below
3. How We Collect Information
We collect personal information through the following means:
- When you make a booking through our website or booking platform (Rezdy)
- When you contact us by phone, email, or through our website contact form
- When you subscribe to our newsletter
- When you leave a review or provide feedback
- When you interact with us on social media
- Through cookies and analytics tools when you visit our website
- When you board one of our tours (e.g., emergency contact details collected on the day)
We only collect personal information that is reasonably necessary for our business activities. We will not collect sensitive information (such as health data) unless you voluntarily provide it and it is directly related to your tour experience.
4. Why We Collect Information
We use your personal information for the following purposes:
- Provide tour services: process bookings, confirm reservations, arrange pick-ups, and deliver the tour experience
- Communicate with you: send booking confirmations, tour updates, itinerary changes, and respond to enquiries
- Accessibility and safety: accommodate mobility requirements, dietary needs, and health conditions to ensure a safe and comfortable experience
- Process payments: charge for tour services and issue refunds where applicable
- Improve our services: analyse website usage, understand customer preferences, and enhance tour offerings
- Marketing: send newsletters and promotional offers (only with your consent — you can unsubscribe at any time)
- Legal compliance: meet our obligations under Australian law, including tax, workplace health and safety, and anti-discrimination legislation
5. Sharing Your Information
We may share your personal information with the following third parties, only to the extent necessary to provide our services:
- Booking platform: Rezdy (our online booking and ticketing provider)
- Payment processor: for secure credit card payment processing
- Tour partners: venues, attractions, restaurants, and accommodation providers included in your tour itinerary (limited to information needed to deliver the service, such as dietary requirements or group size)
- Analytics provider: Google Analytics (anonymised website usage data only)
- Email marketing: our newsletter platform (only if you have subscribed)
- Government authorities: where required by law (e.g., emergency services, tax authorities)
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
All third-party service providers are required to handle your information in accordance with their own privacy obligations and applicable Australian law.
6. Overseas Disclosure
Some of the third-party services we use (such as Google Analytics and our booking platform) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles.
We will not transfer your personal information overseas for any purpose other than delivering the services described in this policy.
7. Cookies & Website Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site.
Types of cookies we use
- Essential cookies: required for the website to function properly (e.g., remembering your session)
- Analytics cookies: Google Analytics cookies that help us understand website traffic, popular pages, and how visitors navigate the site. This data is anonymised and does not identify you personally.
- AMP cookies: used by the AMP framework (Google) for performance optimisation
Managing cookies
You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Disabling cookies may affect some website functionality but will not prevent you from browsing our site.
For more information about cookies, visit allaboutcookies.org.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:
- Secure (HTTPS) website connections
- Payment processing through PCI-DSS compliant payment providers (we do not store full credit card numbers)
- Password-protected access to booking and customer management systems
- Staff training on privacy and data handling obligations
While we take all reasonable precautions, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. As a general guide:
- Booking records: retained for 7 years for tax and legal compliance purposes
- Newsletter subscribers: retained until you unsubscribe
- Website analytics: anonymised data retained for up to 26 months (Google Analytics default)
- Enquiry correspondence: retained for 2 years unless related to an active booking
When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
10. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your information: request a copy of the personal information we hold about you
- Correct your information: ask us to update or correct any inaccurate information
- Opt out of marketing: unsubscribe from newsletters and promotional communications at any time (click "unsubscribe" in any email, or contact us directly)
- Make a complaint: if you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us (see Section 14) or with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, please contact us using the details in Section 14. We will respond to access and correction requests within 30 days.
11. Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from children without parental consent. If a child under 18 wishes to participate in a tour, the booking must be made by a parent or legal guardian, who provides consent for any necessary information collection.
12. Third-Party Links
Our website may contain links to third-party websites (e.g., attractions, accommodation providers, review platforms). These websites have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of any website you visit.
13. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated "last reviewed" date. We encourage you to review this page periodically. Material changes will be communicated via our website or newsletter.
14. Contact Us
If you have any questions about this privacy policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:
- Phone: +61 409 661 342
- Email: bookings@cooeetours.com.au
- Post: Cooee Tours, Brisbane, Queensland, Australia
- Online: Contact form
We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
This privacy policy was last reviewed in February 2026.