Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners. Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services embedded in that page ("third-party cookies").

Similar technologies — including pixel tags, web beacons, and local storage — may also be used on our site. For the purposes of this policy, we refer to all such technologies collectively as "cookies."

2. How We Use Cookies

Cooee Tours uses cookies to ensure our website functions correctly, to understand how visitors interact with our tour pages, to remember your preferences (such as your preferred tour region or language settings), and to deliver relevant advertising where applicable. The specific types of cookies we use are outlined in the table below.

3. Types of Cookies We Use

Category	Cookie Name	Purpose	Duration
Essential	session_id	Maintains your session while browsing our tour pages and booking forms.	Session
Essential	csrf_token	Security token that protects enquiry and booking forms from cross-site request forgery.	Session
Essential	cookie_consent	Stores your cookie consent preferences so we do not prompt you again on subsequent visits.	12 months
Functional	preferred_region	Remembers your preferred touring region (e.g. Queensland, Victoria, New Zealand) for a personalised browsing experience.	6 months
Functional	recent_tours	Tracks tours you have recently viewed so you can easily return to them without searching again.	30 days
Analytics	_ga / _gid	Google Analytics cookies used to distinguish unique visitors and track page views, helping us understand which tours and destinations attract the most interest.	Up to 2 years
Analytics	_gat	Google Analytics throttle cookie that manages the rate of requests sent to the analytics service.	1 minute
Marketing	_fbp	Facebook pixel cookie used to deliver and measure advertising campaigns for Cooee Tours on Facebook and Instagram.	3 months
Marketing	_gcl_au	Google Ads conversion tracking cookie that measures the effectiveness of our Google advertising campaigns.	3 months

4. Third-Party Cookies

Some cookies on our website are placed by trusted third-party services we use to enhance your experience and measure site performance. These include:

Google Analytics — website usage statistics and visitor behaviour
Google Ads — advertising campaign performance measurement
Facebook (Meta) — advertising delivery and performance tracking
Google Maps / YouTube — embedded maps showing tour pickup points and destination videos
Rezdy — our third-party booking platform, which may set its own cookies when you proceed to book a tour

These third parties use information collected through their cookies in accordance with their own privacy policies. We encourage you to review those policies directly. Cooee Tours does not control the cookies set by third-party services.

5. Managing Your Cookie Preferences

You have several options to control or limit how cookies are used when you visit our site. Disabling essential cookies may affect the functionality of cooeetours.com.au, including the ability to submit enquiry or booking forms.

🌐 Browser Settings

Most web browsers allow you to manage cookie settings through their preferences or settings menu. You can choose to block all cookies, accept only first-party cookies, or be prompted each time a cookie is set. Please note that disabling essential cookies may affect website functionality, including your ability to submit tour enquiry forms or use our booking platform.

Find cookie settings in: Chrome (Settings → Privacy → Cookies) · Firefox (Settings → Privacy → Cookies) · Safari (Preferences → Privacy) · Edge (Settings → Privacy → Cookies).

📊 Opting Out of Analytics

To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on. This prevents the Google Analytics JavaScript from sharing your visit activity data with Google Analytics.

📢 Opting Out of Advertising Cookies

You can manage ad personalisation settings through Google Ads Settings and Facebook Ad Preferences. You can also visit the Digital Advertising Alliance opt-out page to manage cookies from participating advertising networks globally.

📱 Mobile Devices

On mobile devices, you can manage cookie preferences through your device's browser settings. iOS and Android also offer system-level controls to limit ad tracking:

iOS: Settings → Privacy & Security → Tracking — toggle "Allow Apps to Request to Track" off.

Android: Settings → Privacy → Ads — select "Opt out of Ads Personalisation."

6. Your Rights Under Australian Privacy Law

Cooee Tours operates in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). While cookies themselves are not directly regulated by the Privacy Act, any personal information collected through cookies — such as IP addresses or browsing behaviour linked to an identified individual — is handled in compliance with these principles.

You have the right to access, correct, or request deletion of personal information we hold about you. If our website is accessed from the European Economic Area (EEA) or the United Kingdom, we also respect applicable obligations under the General Data Protection Regulation (GDPR) and the UK GDPR, including obtaining consent before setting non-essential cookies.

7. Data Retention

Cookie data is retained only for as long as necessary to fulfil the purposes described in this policy. Session cookies are deleted when you close your browser. Persistent cookies expire after the durations specified in the table above. Analytics data derived from cookies is retained in aggregated, anonymised form and is not linked to personally identifiable information beyond the retention periods specified by Google Analytics (default: 26 months).

8. Changes to This Policy

Cooee Tours may update this Cookie Policy from time to time to reflect changes in our practices, new technologies, or regulatory requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

9. Related Policies

This Cookie Policy should be read in conjunction with our other policies, which provide further detail about how we collect, use, and protect your information when you interact with Cooee Tours: